How long does it take for my money to reach The Bureau Buttercrane?

Sending in Euro typically takes 1-2 business days, while GBP Faster Payments and CHAPS typically reach us on the same business day. 

How long is my quote valid for?

All quotes, whether provided via the website, by phone or by email should be confirmed immediately if you wish to proceed. Failure to confirm a quote will result in the quote expiring and it will no longer be valid. If a quote is confirmed an order is placed in our systems. Once an order is placed you should make full payment to The Bureau Buttercrane on the date of the order to secure the rate offered. Failure to make payment on the date of the order means you may need to be re-quoted.

How long does it take for The Bureau Buttercrane to send my transfer?

If we receive your money in to our account before 12 noon on a normal business day, we will process your transfer that same business day. Should funds be received in to our account after 12 noon or on a non-business day (the weekend or bank holiday) your transfer will be processed on the next business day. Please be aware it may take your bank time to process the transfer once we have sent it. Should you have specific queries on the time it takes for your bank to process transfers, we recommend you contact your bank for clarification

Do fees apply when sending money with The Bureau Buttercrane?

We charge no fees or commission on any money transfer (either in or out). However, it’s important to point out that your bank may charge fees for sending or receiving money. Should you have specific queries on any fees that may apply, we recommend you contact your bank for clarification.

Do I need to verify my online account?

Yes. When registering an online account with us you need to verify your account by clicking on the activation link found in the welcome email we send you. By clicking on this link you activate your online account and you're ready to go! If you are unable to find this email please make sure you double-check your “Junk” folder. 

Do I need to provide you with identification or other information?

Yes. As a regulated financial services company, we need to verify your identity. To do this you need to send us a copy of your driver's licence or passport and one proof of address e.g. a bank statement or utility bill. If we require additional identification or information we will let you know. You can email your ID and address documents to:

Please be aware we are obliged to hold transfers as pending until all required identification and information has been obtained from you. Failure to provide the required identification and information when asked may result in your transfer being delayed or funds returned to sender.

If I transfer money to you, is my money secure?

Yes, absolutely. Once you transfer money to us your money is secure at all times. This is because we are Registered and Authorised by The Financial Conduct Authority and are mandated to keep customer funds in a separate customer account to ensure maximum security and protection of customer funds. Your money is in safe hands.